Enrollment, Cancellations & Refunds

We are here to answer any questions you have regarding courses, schedules and
purchases. If your question is not answered below, please don't hesitate to contact
us via the form to the right or by phone at 603-882-4900 .

---

You can purchase training directly on our website. Once you have found the class you are interested in, select “Add to Cart.” You will be taken to the Shopping Cart page to review your selections. When you are ready, click “Purchase” to continue to the login page. Once you are logged in, complete the form to submit your purchase.

Yes. If you need a course that is not currently on our schedule or available at the right time, we will work with you to find the right solution. To get started, complete the form to the right or call us at 603-882-4900 .

Yes. Class repeats are available on a space-available basis for up to six months.
Be sure to bring your original courseware with you. The standard cancellation
policies apply, as outlined above. A class may be repeated only if the original
class was taken in its entirety and a certificate was issued.

Yes. When students request enrollment in a class that is full, they can choose to be waitlisted (put on standby) for the class. The student is not enrolled in the class and is not guaranteed a seat in the class. The student is waitlisted (or put on standby). In the event that a seat opens up, the student may be contacted to confirm or cancel their enrollment. The student can also arrive the day of the class, and if a seat is open 20 minutes after the class start time, the student may be seated. Waitlisted (standby) students are seated on a first to arrive, first to seat basis until all open seats are taken.

---

We accept Visa, American Express, Master Card, Pre-Paid Training Coupons,
Invoice/ Purchase Orders, Club Memberships, Microsoft Software Assurance
Training Vouchers or Cisco Learning Credits.

Your credit card will not be charged until your order has been confirmed.

After submitting your purchase online, you will receive an email confirming your order submission; this is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive a second email with a transaction code confirming your enrollment. Please note that we will not charge your credit card until
your enrollment is confirmed. Please allow up to 24 hours for a confirmation.

If you need to change or cancel an online purchase, call the center directly to speak to a New Horizons representative. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.

To check the status of your online order, log in to “My Account” and click on “Purchases.” Each purchase will either have a status of Pending or Confirmed.

New Horizons of Nashua is committed to providing a quality training experience. If you have any comments or complaints, please contact the General Manager of New Horizons of Nashua. New Horizons of Nashua is a State of New Hampshire licensed Post Secondary Education Institution. For more information, please visit their web site at http://ww.nh.gov/postsecondary/index.html.

---

Please notify New Horizons more than ten (10) business days in advance of your scheduled
class, should you need to cancel or reschedule your reservation. This will secure transfer
or refund of your tuition. If a client chooses to cancel less than ten (10) business days
prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total amount due and an additional $50.00 no show fee will be incurred. Companies who are redeeming prepaid coupons for classes will be charged
one voucher per day of class for canceling less than ten (10) business days prior to the scheduled training date. Vouchers or Coupons are valid for 1 year from date of purchase.

Please arrive 20 minutes prior to you class time. If you arrive 15 minutes late, we may
give your seat away to another student on stand-by. If you arrive 30 minutes late,
you may not be admitted.

---

There will be no cancellation charge for student cancellations three (3) or more business days prior to the scheduled training date. Student cancellations less than three (3) business days prior to the scheduled training date will be assessed a cancellation fee. Student cancellations made after the scheduled training date will be assessed 100%
of the class price and be given six (6) months to retake the cancelled class. Any class
invoiced as a late cancellation or no-show may be taken within six (6) months from the originally scheduled class date. Classes may be rescheduled or cancelled due to circumstances beyond our control.

We suggest arriving 20 minutes prior to your class time. If you are paying with a coupon, remember to bring it with you. Room temperatures may vary, so you might want to bring something extra (a jacket or sweater) for your own comfort. If you arrive 20 minutes late
your seat may be given to another student or you may not be admitted to the class.

Students arriving late (20 minutes after the class start time) may not be seated in the
class. Anyone arriving late for a class will be asked to wait until the first class break
to see if they are able to be seated in the class. It is recommended that late arrivals
reschedule (if possible) to avoid missing crucial material and from disrupting the
course flow for other students.

---

Find Your Rep  |  Awards  |  Our Guarantees  |  Ways to Train  |  Partners & Authorizations

---

If you have any questions about training with New Horizons of Nashua, fill out our form to the right, and a representative will contact you shortly.