The New Horizons Help Desk offering includes two certification tracks that will help you become a complete IT Support Professional. CompTIA and Microsoft all agree the combination of CompTIA's A+ and Microsoft's MCDST Certification create the perfect training path for an IT Support Professional. Click on the links below to explore your options:
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Explore Microsoft Certified Desktop Support Technician (MCDST) certification.
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New Horizons offers a variety of courses for computer service technicians and networking professionals.
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Get the Training You Need
Help Desks are changing due to technological evolution, the need for more stringent business practices, changing customer requirements, and the growth of distributed work teams. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the greater needs of the entire organization.
If you are looking for a career change into the Help Desk industry:
- Training for 2 industry standard certifications: A+ and MCDST
- Provides the skills needed to fulfill job roles and responsibilities in the Help Desk Industry
- Provides the perfect combination of Soft Skills and Technical Desktop Skills
If you are looking to increase satisfaction of the customers of your company's services, our training:
- Improves communication andoperating efficiency, decreases staff turnover, and increases client turnover and customer satisfaction
- Addresses issues such as loss of business due to poor Customer Service
- Puts companies in the beginning stages of a business-centric Help Desk, supporting business initiatives